social

Voices of the Unheard

Pattern ID: 
479
Pattern number within this pattern set: 
83
John Thomas
IBM Research Hawthorne
Version: 
2
Problem: 

Despite the significant effort and thought that goes into decision making and design, bad decisions and designs are frequently conceived and implemented primarily because a critical and relevant perspective was not brought to bear. This is especially true if the missing perspective represents that of someone who holds a stake in the outcome.

Context: 

Complex problems such as the construction of new social institutions or the design of multifaceted interactive systems require that a multitude of viewpoints be brought to bear. Unfortunately, this is all too often not the case. One group builds a "solution" for another group without fully understanding the culture, user needs, extreme cases, and so on. The result is often a technical or social system that creates as many problems as it solves. This process is often exacerbated when those building the "solution" interact more intensely with each other than with those affected by the solution.

Discussion: 

The forces at work in the situations requiring this pattern include:

* Gaps in requirements are most cheaply repaired early in development; for this reason, as well as the need to gain acceptance by all parties, all stakeholders must have a say throughout any development or change process. This is an ethical issue as well.
* It is logistically difficult to ensure that all stakeholder groups are represented at every meeting.
* A new social institution or design will be both better in quality and more easily accepted if all relevant parties have input.

The idea for this pattern comes from a Native American story transcribed by Paula Underwood entitled, "Who Speaks for Wolf?"

In brief, the story goes as follows. The tribe had as one of its members a man who took it upon himself to learn all that he could about wolves. He became such an expert that his fellow tribes members called him "Wolf." While Wolf and several other braves were out on a long hunting expedition, it became clear to the tribe that they would have to move to a new location. After various reconnaissance missions, a new site was selected and the tribe moved.

Shortly thereafter, it became clear that a mistake had been made. The new location was in the middle of a wolves’ breeding ground. The wolves were threatening the children and stealing the drying meat. Now, the tribe was faced with a hard decision. Should they move again? Should they post guards around the clock? Or should they destroy the wolves? Did they even want to be the sort of people who would kill off another species for their own convenience?

At last it was decided they would move to a new location. But as was their custom, they also asked themselves, "What did we learn from this? How can we prevent making such mistakes in the future?" Someone said, "Well, if Wolf would have prevented this mistake had he been at our first council meeting." "True enough," they all agreed. "Therefore, from now on, whenever we meet to make a decision, we shall ask ourselves, "Who speaks for Wolf?" to remind us that someone must be capable and delegated to bring to bear the knowledge of any missing stakeholders."

Much of the failure of "process re-engineering" can be attributed to the fact that "models" of the "as is" process were developed based on some executive's notion of how things were done rather than a study of how they were actually performed or asking the people who actually did the work how the work was done. A "should be" process was designed to be a more efficient version of the "as is" process and then implementation was pushed down on workers. However, since the original "as is" model was not based on reality, the "more efficient" solution often left out vital elements.

Technological and sociological "imperialism" provide many additional examples in which the input of all stakeholders was not taken into account. Of course, much of the history of the U.S. government's treatment of Native Americans reflects a refusal to truly include all the stakeholders.

A challenge in applying the "Who Speaks for Wolf" pattern is to judge honestly and correctly whether, indeed, someone does have the knowledge and delegation to "speak for Wolf." If such a person is not present, we may do well to put off the design or decision until such a person, or better, "Wolf" himself can be present.

As a variant of this, a prototype creativity tool has been created. The idea is to have a "board of directors" consisting of famous people. When you have a problem to solve, you are supposed to be reminded of, and think about, how various people would approach this problem. Ask yourself, "What would Einstein have said?" "How would Gandhi have approached this problem?"

Solution: 

Provide ways to remind people of stakeholders who are not present. These methods could be procedural (certain Native Americans always ask, "Who speaks for Wolf"), visual (e.g.,diagrams, lists) or auditory (e.g., songs).

Verbiage for pattern card: 

Despite the significant effort that goes into decision making and design, bad decisions and designs are often made because a critical and relevant perspective was not heard. This is especially true if the perspective is that of a stakeholder. Remind people of voices that aren't present through procedures, diagrams, or, even, songs.

Pattern status: 
Released

Academic Technology Investments

Pattern ID: 
409
Pattern number within this pattern set: 
81
Sarah Stein
North Carolina State University
Version: 
2
Problem: 

New technologies have been making rapid inroads in higher education, and, in many ways, are changing methods of teaching, learning and research. Yet, strict segregation of academic disciplines, industrial-age concepts of technological ownership and control, and entrenched silos across institutions place limits on the kinds of innovation and extension of learning and research that computer-mediated communication networks can help facilitate.

Context: 

Institutions of higher education afford significant benefits to students and researchers within their walls as well as the broader public. At the same time, economic downturns have resulted in diminishing revenue streams for legislative support of higher education, and for-profit as well as international educational institutions offer increasing competition. Academic institutions need to explore the greater opportunities enabled by information technologies for inter-disciplinary and inter-institutional pedagogical and administrative partnerships, in order to revitalize their economic circumstances and re-establish their social relevance.

Discussion: 

Institutions of higher education play a critical role in the maintenance and advancement of a nation and a culture. They are also often mired in organizational fiefdoms and disciplinary rivalries arising from competition over scarce resources. In turn, opportunities for collaboration are neglected that can advance the education of students and the production of knowledge.

Information communication technologies (ICTs) enable faculty and students to interact with others in academies across the nation and around the world. Courses engaging other institutions are being taught through video conferencing and computer-based classrooms; groups activities for students using databases and computer-generated learning objects are revolutionizing large lecture courses in physics and other sciences; researchers are using high performance computing to conduct experiments with international colleagues, at the same time that the extra computing power is leveraged to make available to students at their desktops expensive software through virtual computing labs.

Yet, the rapid and continual development of ICTs leave administrative budgets and personnel at universities struggling to adapt to the constant rate of change. In an age of vastly distributed information networks that can speed data and news around the globe, transparency and accountability are still lacking at traditional universities and other academic institutions. Despite the proliferation of communication devices and channels, faculty, staff, and students too often feel that their needs and views go unheard. Though the complexity of technological advances make it impossible for any one person or group to know all that is needed to make the best implementation plans, for example, ICT investment decisions continue to be made without soliciting other viewpoints.

At the same time, academic communication systems such as email and electronic calendaring that have become inextricably interwoven with the day-to-day operations of universities are still being run by multiple units and departments who have developed a sense of distrust and distance from central operations. Educational institutions within the same region and state continue to run routine technology networks individually instead of investigating the significant cost-sharing possible through inter-institutional cooperation, and beliefs in the necessity of institutional branding outweigh the advantages to be found in inter-collegiate curricula and teaching.

Part of what hinders the realization of more of the collaborative advantages communication networks can offer is an administrative hierarchy that tends to favor corporate-style decision-making in the hopes of producing corporate-style efficiencies, especially in light of the huge costs and rapid change of educational technologies. Yet, Institutions of higher education are built on principles of peer-review of evidence, and communal sharing of knowledge. When the diverse constituencies of the academy—students, faculty, administrators, technical staff—are not consulted in top-down decisions, and have no forums in which to engage with each other, those foundational principles are discarded and progressive initiatives can be resisted and even sabotaged.

A Chronicle of Higher Education article titled "The Role of Colleges in an Era of Mistrust” lays out ten communication principles by which colleges can provide leadership and maintain good faith in the public eye. Reporting on a University of California controversy over the cancellation of an invited speaker by the university’s president without consulting faculty or students, the authors press for a process of communication that includes diverse perspectives: “When it is possible to make deliberations open and transparent, colleges must do so. When open-door meetings are not prudent or practical, colleges must be careful to ensure that all the affected parties have a place at the table. Just as important, they must emerge with a clear account not only of what was decided but of how that decision was reached.”

Multiplying communication channels do not necessarily yield greater communication. An inclusive environment that fosters transparency and accountability within all academic sectors can go a long way to eliciting the sense of mission and dedication that characterizes the motives of people in choosing to be part of an educational community. Collaborative learning opportunities, inter-institutional partnerships, and inter-disciplinary scholarship are all developments that are supported by ICTs; creating a climate of openness and engagement across the university enterprise will further their realization.

Solution: 

ICTs can facilitate the development of new models of teaching, learning and research that take advantage of inter-disciplinary and inter-institutional collaborations in higher education and contribute to the quality of an information society. Such developments can be hindered by the persistence of traditional top-down decision-making that excludes the voices of the wider academic community, and in turn perpetuates a climate of disciplinary rivalry and entrenched silos. The constructive realization of the network capacities of new communication technologies in higher education need to be guided by insights and perspectives from a diverse collective.

Verbiage for pattern card: 

Segregation of disciplines and institutions hinder innovation, learning, and research in higher education. Institutions need to explore opportunities enabled by information and communication technologies for new partnerships. These incorporate interaction with others around the world via conferencing, learning objects, and high performance computing. Fostering transparency and accountability can encourage a dedicated sense of mission.

Pattern status: 
Released

Multi-Party Negotiation for Conflict Resolution

Pattern ID: 
759
Pattern number within this pattern set: 
79
Helena Meyer-Knapp
The Evergreen State College
Stewart Dutfield
Graduate and Continuing Education, Marist College
Version: 
2
Problem: 

Any challenge to the status quo can lead to conflict, which raises a key problem: how to shift the conflict creatively to achieve real change. Even within like-minded social change communities, participants can find themselves in conflict with each other. To negotiate over disagreements on the basis that only one of the affected parties can gain at the expense of all the others is to perpetuate the status quo, and often leads to everyone involved feeling that they have lost more than they have gained.

Context: 

Organizations and communities dedicated to social change will encounter intense disagreements since they are working among people with strongly held beliefs and differing agendas. Many strategic action choices set up conflicts that do more to perpetuate the status quo than to change it: protests, negative media campaigns, lawsuits and regulation battles are time-honored tactics, but their win/lose dynamic tends to polarize opinions around longstanding hostilities. Problems can also arise when attempting to resolve conflicts by relying on a third party to mediate the issues, particularly if the dispute affects multiple divergent and distinct parties. Increasingly, social change actions are developed in settings at which participant decision-makers represent people from around the world. The UN Decade of the Women

Discussion: 

Starting in 1981 with the publication of the Ury and Fisher book “Getting to Yes: Negotiating Agreement without Giving In,” Americans, in particular, learned to imagine solutions to conflicts in which constructive win/win solutions replaced the win/lose model. Ury and Fisher centered on negotiation, and negotiation remains a critical conflict strategy. Their Program on Negotiation at Harvard University Law School, operates as a training and research center with a particular focus on large scale and international conflicts, using a fourfold process: (a) separate the people from the problem; (b) focus on interests, not positions; (c) invent options for mutual gain; and (d) insist on using objective criteria. Central to this process is the ability to recognize whether a proposed agreement is in one’s interest; the best alternative to no agreement (BATNA) is a clear understanding of what one will do if no agreement is reached.

Good communication skills and versatile approaches to problem definition are critical to negotiation and to conflict resolution in general. There is no single posture or style which connects across all cultures and power differences, but many people have found Marshall Rosenberg’s training useful for learning to listen effectively and learning to ask clearly. Michelle Le Baron’s book offers detailed descriptions of good practice for respecting specific cultural factors that will impact any negotiation. Meyer-Knapp’s analysis of attempts to end wars highlights some additional factors: secrecy can facilitate progress in difficult talks, key leaders must be involved and success often depends on all parties publicly agreeing to end retributive and punitive actions.

Some conflicts become so embedded in communities that it comes to seem impossible even to discuss them. Two programs illustrate options for opening up the dialogue. The Public Conversations Project has set up forums for private and extended dialogue on abortion in the United States. In the cities where they have worked there is an increasing willingness to reach across the divisions. The Health Bridge Project in the former Yugoslavia achieved a similar effect by setting up clinics and health care recovery projects staffed by professionals from among the hostile Serb, Croat and Bosnian Moslem communities. One particular peacetime derivative of military “gaming” uses an intensive negotiation/planning protocol in which the stakeholders are explicitly required to negotiate from the perspective of someone other than themselves.

Intra-organizational disputes can be softened if workers and board-members routinely engage in mediation and facilitation training. Then, should a disagreement arise, they can use the skills on their own behalf. However managers must remember that in US law and culture, once an organizational dispute has arisen, decisions that withstand leglistic challenges are based in well grounded due process. The essentials of due process are timely handling of complaints, neutrality of decision-makers in relation to the dispute, the right of appeal, and an opportunity for all sides to have their point of view heard.

This pattern links to Conversational Support Across Boundaries, Citizen Diplomacy, Peaceful Public Demonstrations, Collective Decision-Making, Appreciative Collaboration

Solution: 

Conflict can supply a positive impetus to improve the situation, often through negotiations among a variety of opposing parties. So, approach change prepared to acknowledge and actively deal with conflict. To generate lasting change, use an imaginative array of conflict strategies and skills including negotiation, multi-party process, and cross cultural dialogue. To enable constructive outcomes, negotiate with flexible and compassionate attitudes to opposing parties. Organizations should develop and regularly review their capacity for negotiation and dialogue, both internally and externally. Schools at all levels should be teaching skills in negotiation, conflict resolution, and communication. In complex situations, each participant must be willing to assume the responsibility of negotiating for themselves.

Verbiage for pattern card: 

Is it possible to shift conflict creatively to achieve real change? Recently people have begun to imagine solutions to conflicts in which constructive win/win solutions replace the win/lose model. To generate lasting change, use an imaginative array of strategies and skills including negotiation, multi-party processes, and cross cultural dialogue.

Pattern status: 
Released

Grassroots Public Policy Development

Pattern ID: 
862
Pattern number within this pattern set: 
78
Douglas Schuler
Public Sphere Project (CPSR)
Michael Maranda
Association For Community Networking
Version: 
2
Problem: 

Ironically, public policy development is very unpublic. It's often silent, invisible, and developed "behind the scene." This results in poor public policy that favors narrow interests and blocks progress. As power and wealth become more concentrated, wealthy people and institutions become more and more dominant in the policy arena. When that happens, local and marginalized voices are not heard; people feel disempowered and disengage further from the political process. "Ordinary" people generally stay far from the public policy arena. They feel isolated and are unaware that others are striving towards positive change. When there are public policy successes, they're not often shared with other communities and the people at the grassroots who enter the public policy arena often must needlessly reinvent the wheel.

Context: 

As our lifeworld becomes more and more complex governance also grows more complicated. Meanwhile the need for sound policy becomes more essential. There are opportunities for grassroots political engagement for every policy issue that is at stake. Increasingly this will involve the intelligent use of new media and the Internet. Moreover, in this context, the development of the Internet — and policies regarding citizen use of and oversight of ICT in general — make these a critical areas in themselves for grassroots public policy development.

Discussion: 

Public policy determines whether a new library is built — and where — and how a new clinic for homeless people is funded — or not. It even determines to a large degree who has access to communication services and who has the right to control them. Although it is often "public policy" which silently promotes or discourages certain public actions, the development, maintenance, use, and, often, the very existence of the "public policy" is about as far from "public" as can be imagined.

Policy is governance. It helps address questions like, How will we live together in a complex society? How will we deal with the problems of our time and how we collectively define what those problems are? Will governance be of the people, by the people, for the people? or will it succumb to the defects resulting from a concentration of power and wealth? This pattern is closely related to Power Research because the information uncovered is likely to be useful in determining how policy is developed and what alternative practices may be effective for developing alternative policies from the grassroots.

Public policy often has a technocratic air about it. It's often constructed by "wonks" just as computer code is produced by "geeks" and both geeks and wonks are stereotypically portrayed as social misfits who prefer complicated and artificial arcana to the "real world" (of flesh, blood, emotions, etc.). But while it's true that policy development (like computer development) does have its degree of inherent complexity (especially as it assumes a final form), an important part of its development is not "geeky" at all: it involves the crucial task of determining what one would like to see in society and how it might be encouraged to happen.

Grassroots public policy development involves local engagement that is generally contrary to top-down approaches. It occurs when the problem and the solution are defined by the active local parties rather than imposed from outside. Jason Corburn (2005) discusses why people — especially non-professionals working in the local community — are unlikely to get involved in policy work.

"…one difficulty that local knowledge presents is that is insights are often very contextual, while policy-making tends to make general rules. Much of the work on local knowledge is ethnographic and deeply conceptual, and few general patterns or lessons are offered. Advocates of local knowledge have been understandably hesitant to "scale up" or generalize their findings and insights — largely out of fear of inaccurate decontextualizations, oversimplifications and unjustified generalizations."

Corburn goes on to point out that it isn't just local communities who lose out when they're excluded from the process. Society at large suffers as well as, interestingly enough, the policy "wonks" whose job it is to develop these policies.

"…professional decision makers have not found ways to incorporate the important understandings from studies of local knowledge into the more generalized practice of policymaking. Scaling up knowledge from local settings is a necessary task in environmental health because of the extreme heterogeneity in ecosystems and human-environment linkages. But local knowledge can be used to improve environmental-health decisions while maintaining a heightened sensitivity to the contextually specific qualities of this knowledge."

The W. K. Kellogg Foundation lists four types of public policy (Kellogg Foundation, 2006): statutory (including constitution / charter or laws), fiscal (including annual budgets, acts and resolutions), regulatory (administrative rules), and institutional (such as policy manual and standards, and tenure and appointment). For each public policy type, they describe broad characteristics including scope, applicability, duration, process characteristics and primary policy makers. Note that different jurisdictions will have different public policies and each contains a variety of types. Nevertheless, the public policy landscape of any given jurisdiction can be described and understood with some variation using this framework. Using the typology described above as a way to focus one's learning in the public policy arena — especially as it pertains to one's own area of interest — is usefull for focusing public policy engagement.

Once the type of policy to be developed has been established along with at least a rough form for the policy, the plan for implementing the policy should be developed. The process must be considered, including both the formal or legal aspects of the process and the informal, tacit and behind-the-scenes aspects of the process, especially in conjunction with a consideration of the primary policy makers and how they generally operate.

The Children's Partnership offers "Six Essential Elements Derived from The Children's Partnership's Experiences" that show the basic steps in a process of moving "from an idea to a successful public policy."

1. RESEARCH BASE that is grounded in what local communities want and need.
2. POLICY PROPOSAL that responds to findings from research — one that is saleable and scaleable.
3. WAYS TO COMMUNICATE the policy idea effectively.
4. DEMONSTRATION that the policy idea can work in the real world.
5. ORGANIZING / ADVOCACY for the idea — using strategic partnerships
6. FOLLOW THROUGH TO IMPLEMENTATION of the new policy.

The inherent problem of people approaching similar problems from diverse perspectives (and, hence, using different vocabularies) will continue to crop up. People working on similar problems may not find each other or be aware of their respective efforts and intentions. Other questions also need to be addressed: who gets to do what, whose ideas are taken into account, what attitudes (respectful, paternalistic, domineering) prevail, in whose name or on what basis decisions are made, and whether they are enforced or neglected.

People often do not know how to get involved and have limited experience with being effectively involved. They therefore require contexts or channels to guide their participation and an invitation to join the effort. There are numerous sociological and psychological dimensions at play here and people will need to advance in their individual development within this social exercise.

Although face-to-face encounters remain important, tools of the Internet era can be used to facilitate new modes of organizing. For one thing, people can allow for more open spaces for dialogue and engagement. It may also be possible to coordinate with other communities who are involved in similar activities. The Internet can promote the idea of moving decision-making power towards smaller local assemblies while maintaining flexibility and freedom to connect local assemblies. In other words, new online media can allow people and communities to organize more effectively around these principles and values.

Note also that although some action, procedure or decision might be properly enshrined as part of public policy, it may have very little bearing on how things are actually done. In other words, public policy is only as valid to the degree that it is enforced and/or respected and abided by. The use of this pattern is probably only reasonable to the extent that public policy is actually respected in the setting in which it is intended to be used. For that reason, the reality of the policy's actual deployment in society, in addition to any other relevant circumstances surrounding the development and use of the policy, needs to be given special consideration.

Solution: 

Public policy should genuinely reflect accumulated public wisdom. The discipline required for policy work must be distributed throughout the body politic in civil discourse, research, and inclusive creative deliberation. The exercise of grassroots public policy development is the ongoing work of reconstituting the public sphere.

Verbiage for pattern card: 

Policy helps address issues related to living together in a complex society. Ironically, public policy development is very unpublic. It's often silent, invisible, and developed behind the scenes. We must advance Grassroots Public Policy Development which is distributed throughout the body politic in civil discourse, research, and inclusive and creative deliberation.

Pattern status: 
Released

Mobile ICT Learning Facilities

Pattern ID: 
485
Pattern number within this pattern set: 
77
Grant Hearn
University of the Western Cape
Version: 
2
Problem: 

In many countries, the lack of access to technology and Information and Communication Technology in particular, is an acute problem of both resources and location. Solutions must focus on making scarce resources cover as much ground as possible.

Context: 

Placing fixed computer facilities in communities with government or donor funding limits the benefits to the particular communities in question.

Discussion: 

One solution that has long been available in the sphere of basic literacy is the mobile library, whereby suitable motor vehicles carry libraries on wheels to those unable to otherwise access them. This makes good use of financial resources and allows a scarce and important asset to be brought to where it is most needed and reused continually.

The provision of similar traveling computer laboratories, the drivers of which are trained computer literacy educators, could play a similar role in bringing the ICT “mountain” to the disempowered. Self-contained units with their own power generation ability will grant ICT access to many people in remote locations or simply living in communities which are too poor to support such access in other ways. Encouraging community participation in the program will help to ensure that those in the community who could most benefit by the program will be helped first. The goals of such a program would be to:

  • Bring scarce and economically empowering assets to communities desperately in need of them or otherwise simply lacking in access to these assets by virtue of their remote location
  • Contribute to reducing the geographic and economic isolation of many communities
  • Begin to bring the wider world to communities who wish to gain knowledge of it and interact with it.
  • Contribute to the knowledge and skills of those joining the exodus from rural to urban areas in an attempt to provide survival strategies that move away from begging, menial labor and crime

In South Africa a similar initiative which focuses on bringing science and technology to disadvantaged communities is already in place. A bus called the Discovery Mobile travels to communities and gives young people the opportunity to interact with a wide range of exhibits inside the bus.

Solution: 

By working together with government, donors and communities, mobile computer laboratory facilities can be established to begin to answer the needs of many communities for exposure to and training in the use of information and communication technologies.

Verbiage for pattern card: 

In many countries, the lack of access to Information and Communication Technology is an acute problem. Just as the mobile library brings books to those who lack access, traveling computer laboratories with computer literacy educators as drivers can play similar roles. In South Africa, the Discovery Mobile bus travels to communities and gives people the opportunity to interact with science and technology exhibits.

Pattern status: 
Released

Open Access Scholarly Publishing

Pattern ID: 
880
Pattern number within this pattern set: 
76
John Thomas
IBM Research Hawthorne
Version: 
2
Problem: 

The cost of journals and books has risen to the point where libraries, let alone individual scholars, can barely afford them. This is not because the payments to authors have risen dramatically. Far from it. Nor have publishing costs skyrocketed. Instead, there has been a dramatic consolidation in the publishing industry along with skyrocketing profits, far faster than, for instance, the general rises in the cost of living. In addition, with the consolidation in the retail bookstores as well as publishers, the publishes concentrate their efforts disproportionately on textbooks that will have large markets. Moreover, even if publishing profits were driven to zero, there would still be many people in the world who would not be able to gain access to important scientific and scholarly information in the form of paper books and journals.

Context: 

There are many scholars, scientists, and teachers in a wide variety of fields. Only a very small percentage gain a significant amount of income from the publication of their scholarly works. In fact, in many cases, authors have to pay page charges to have their work published. Publishing companies make a lot of money. Yet, people who could gain greatly from the knowledge in books and articles cannot afford them. Not only do most scholars receive little, no, or negative income for publishing their work; the amount of work that they are expected to do has increased, Not too many years ago, authors sent in a paper manuscript and the publishing companies were responsible for typesetting and copy editing. Today, most publishers require computer-readable files completely formatted and expect the author to carefully check for typos, grammatical errors, word usage, etc.. In other words, the author now does much of the work that publishers used to do, but all the resultant reduction in costs have been added to the profits of publisher rather than to any benefits to the authors.

Discussion: 

Probably the best introduction to the important concepts in Open Access (OA) Scholarly Publishing can be found at Peter Suber's website:
http://www.earlham.edu/~peters/fos/overview.htm
Among other important points, he debunks some important myths about OA. OA is not cost-free, for instance, although clearly, it can be less expensive than traditional use of a paper publishing company. Even if not completely cost-free, it can still be free to the readers. There are a number of different models of funding. In some cases, the authors pay a small fee; in others, institutions pay; in still others (e.g., NSF), granting agencies make OA a condition of acceptance. It is also pointed out that there is no necessary relationship between quality and whether something is paper published. OA journals support peer-review, high standards and editing (at least) as easily as paper media. OA archives typically permit researchers to post non-reviewed white papers, drafts, etc. OA projects do well to use the OAI metadata standards so that others may search works seamlessly across organizational boundaries.

Perhaps the best-known current example of open access scholarly publishing is the cooperative project known as the "Wikipedia" but there are many others. MIT is making all its course material available online; MERLOT is a cooperative project across many universities in the United States to share course materials. There are similar projects in Europe and Canada.

One example illustrating some of these concepts is the Global Text Project. THE GLOBAL TEXT PROJECT - Engaging many for the benefit of many more. While even individuals and libraries in the United States find it difficult to afford books and journals, these items in many in the developed world are completely beyond reach. In many countries, the price for the textbooks equivalent to the requirements for a single year of undergraduate college is higher than the median gross net income. The Global Text Project website (http://globaltext.org) states their goal as the provision of a library of 1000 free electronic textbooks for the developing world. These would comprise all the texts needed for undergraduates in every major. Many of the participants have experience with creating a free textbook about XML. The next two planned projects are for texts on management and on Information Technology.

The project seems feasible. Most scholars in the developed world are relatively wealthy compared with the developing world. Contributing to the education of other parts of the world can ultimately help developing countries lower disease rates and improve economic conditions, lower the probability of civil war, corruption and starvation. In turn, this increases the chances for more education in a virtuous cycle. In addition, contributing to such projects offers scholars the opportunity for enhancing their reputation and getting valuable feedback from other colleagues.

There are some advantages to print media. It is nice to be able to "own" an actual book or journal and annotate it. In some ways, the distinctive covers and form factors of books can serve as a helpful retrieval cue to the material inside in a way that websites typically do not. However, having books and journals online also has distinct advantages over and above the tremendous difference in costs. On line books allows one to search for keywords, put related passages on the screen side by side, apply automatic summarization techniques, run software to check spelling, grammar, difficulty level and easily reformat. On line books can also contain hyperlinks to other scholarly (or non-scholarly) work and websites.

There are other significant advantages to Open Source Publishing. Because the overall price is so much less (less cost and less concern with profit) publishing in a multitude of languages becomes feasible. In addition, for the same reason, a much wider variety of materials may be published. By way of contrast, textbook publishers tend to focus their efforts on books for very popular and required courses.

While this discussion has focused so far on the benefits of open source scholarly publishing to potential readers and society generally and has argued that there is little financial disincentive for most scholarly authors, a study by Antelman (2004) indicates that they may actually be substantial benfeits to authors as well. In her study of citations for articles in four fields (philosophy, political science, electrical engineering and mathematics) she found in each case a highly significant difference in favor of open source articles.

Solution: 

Provide ways (e.g., via Wikis) for scholars to jointly create and improve scholarly materials, have them peer-reviewed and disseminated to those who can learn and critique the information without always engaging the additional costs and gate-keeping properties of traditional paper publishers.

Verbiage for pattern card: 

Due to industry consolidation and skyrocketing profits, the cost of journals and books has become outrageous. But even without profits, many people would still not be able to gain access to needed information. We need to create and improve online materials that are freely available and avoid the costs and gate-keeping of traditional publishers.

Pattern status: 
Released

Positive Health Information

Pattern ID: 
746
Pattern number within this pattern set: 
74
Jenny Epstein
Version: 
2
Problem: 

Health information in the developed world exists in vast quantities, not only for the general public but also for health professionals. Much of this information depicts good health in terms of vigilance against the failings of our own bodies. This serves to create dependency on a high tech, commodity health system.

Context: 

The style of language and the content of information are very important in how information makes people perceive the world. Authors in many fields have noted patterns of communication that create distrust and enforce dependency by emphasizing danger from external, uncontrollable forces. If people have a sense of helplessness in the face of this threat, they do not act upon their own feelings and perceptions.

Discussion: 

Negative language has the effect of emphasizing threats, magnifying fears, and creating dependency. Reminding people of their mortality tends to make them hold more closely to traditional culture (Pyszczynski, Solomon, & Greenberg, 2003); this has implications for mental health, and can also be used to influence mass opinion and behavior. A recent example is the US administration’s use of language to create fear and mistrust among the public by creating the specter of a constant external threat (Brooks, 2003).

Much health information, especially advertising from hospital corporations and pharmaceutical companies, uses this technique. A paternalistic (doctor knows best) and commodity-driven medical system produces an endless stream of information that encourages the perception that natural processes, such as growing older or pregnancy, are fraught with danger. This inhibits the spread of health information that is not based on the treatments that this system has to offer.

Language may not only be negative; it can also be empty (Brooks, 2003); complex issues are broken down into broad statements with little meaning. In health care information, this pattern of communication places the cause of ill health on the individual. The complexity of individuals’ relationships to the world they live in and the effects on individual health of pollution, poverty, and unhealthy social norms and values are ignored. People come to construe healthy behavior in terms of dependency on a medical industry that constantly invents not only new cures, but new diseases for the cures it already possesses (Blech, 2006).

Empty language is like empty calories. It tastes good and you can eat a lot of it, but you don’t obtain much benefit. A great deal of health information tempts us to feel that we are well-informed. We are bombarded by advertising and public health campaigns that do little more than create mistrust of the inherent healthy processes we possess. To reduce complex health issues to taking a pill ignores people’s emotional needs and the complex connection between body and mind; instead it emphasizes the negative aspects of their health.

The use of estrogen replacement in post-menopausal women illustrates this. Estrogen replacement was pushed on women as a way if combating the “problems” of growing old such as osteoporosis, heart disease, memory loss and drying skin. The unspoken message was that there was something wrong with growing old that taking medication could correct it. Preventative approaches, that emphasized a lifetime of healthy behaviors and the inherent correctness of aging, were ignored.

In pattern 47, Health Center, Alexander et al. (1977) describe a medical system that emphasizes sickness over health. By contrast, they show the Pioneer Health Center in Peckham, an experiment from the 1930s, as an example of medical care that focuses on health instead of sickness. In the same manner, health information must distinguish between healing and medicine. We need to hear messages of what is right with us and what needs to be done to stay in touch with the inherent health of our bodies.

Many alternative health practices, such as yoga, polarity treatment, or acupuncture focus on the inherent healthiness of the body. In these practices, the underlying concept is on healing, the natural process by which the body repairs itself. The rise of alternatives to conventional medicine reflects, in part, the lack of substance people feel from the information they receive after a visit to a doctor. Health-related discussion forums, that include both lay and professional perspectives but avoid the disease-mongering (Marshall & Aldhous, 2006) influence of industry funding, offer a way to make sense of information from various health related sources without falling victim to negative language and information; people put information into the context of everyday life and validate positive perceptions of themselves. This type of information has substance to it, not only because it is active rather than passive; it has the positive effect of engaging people in independent, creative thinking.

Solution: 

Health information should emphasize the idea that people are inherently healthy. It must inspire trust in the body’s ability to heal itself, once a healthy path has been taken. Where information of this kind is insufficient, either create it or supplant it with participant-controlled interactive forums.

Verbiage for pattern card: 

Health information in the developed world often depicts health in terms of vigilance against external, uncontrollable forces. This fosters distrust and dependency on a high-tech, commodity health system. Positive Health Information is built on the fact that people are inherently healthy. It inspires trust in the body's ability to heal itself, once a healthy path has been taken.

Pattern status: 
Released

Powerful Remittances

Pattern ID: 
785
Pattern number within this pattern set: 
73
Scott Robinson
Universidad Metropolitana
Version: 
2
Problem: 

The amount of remittances that people working in the developed world send home to their families is huge, estimated to approach US$232 billion in 2006. This figure surpasses by far the total of direct foreign investment and overseas development aid. Many countries, in fact, around the world, now rely on remittances as a major source of foreign exchange. World Bank technical reports fret about how best to leverage remittance income. While remittance transfers has become a growth industry (e.g. “banking the unbanked”), public policy has to date been reluctant to regulate this phenomenal resource flow apart from the usual concerns about money laundering. Remittance transfers grow annually, but this growth curve is not indefinite. Low-paid "guest workers" (many working "illegally", i.e. sans documents) in richer countries send a portion of their paychecks to their families back home. Their cheap labor allows many industries to remain competitive. In the recipient countries, this foreign exchange often represents a large percentage of GDP. While the amount of money is large, the percentage of funds siphoned off as commissions at various points during the transfer process is also significant, but steadily dropping. Five years ago the average transfer cost was often close to 15%, whereas today it is around 5.5%. Nevertheless, there is considerable room for further transfer cost reductions via innovative information technologies and regulatory reform. Remittance transfers from the migrant refugees from recent structural adjustment policies and "market failures" represent the flip side of global capital flows.

Context: 

The poor countries generally have few job opportunities and their "best and brightest" leave the country in what amounts to a new form of resource extraction (if not a new form of inverse "colonialism"). This process seems to be self-perpetuating, as the respective national Diaspora circuits become consolidated and young men and increasingly women as well migrate Northbound, to the United States or Europe, or Westbound to the Gulf States, upon reaching adulthood. Migration patterns may vary significantly within countries. Village cultures, family and ritual life has adapted to these new circumstances, often less than a generation old. Transnational communities are now the norm in many regions of Mesoamerica, Mexico to Nicaragua, the Caribbean microstates, regional pockets in northern South America and sub-Saharan Africa, amongst South Africa

Discussion: 

National elites quietly applaud these incoming resources; unfortunately, some would like to tax them as income as some US state legislatures also propose. This money is an aggregate of private, family funds that paradoxically provoke a positive multiplier effect for local merchants and economies, while reducing somewhat demands for social services from public funds and improving the balance of payments in national accounts. Remittance flows in hard currency reinforce central banks’ stock of foreign exchange, in effect reducing interest rates for the minority with access to credit. Banks and money transfer operators (MTOs to the financial community) now accept foreign government identification cards (e.g. Mexico’s Matrícula Consular ) thereby bypassing strict migration controls in some countries. Global remittance flows may be a contemporary form of social Darwinism whereby "remittances seem to be taking care of local needs." While in the job and remittance-generating host countries, workers from poor countries are often exploited, denied basic rights and services while paying local taxes, and increasingly, demonized by racist “seal the borders” ultranationalists.

Mexico has taken the lead in leveraging migrants’ remittances via a 3 for 1 program now operating in 16 states of its federal system. Begun in Zacatecas in 1992, for each dollar a migrant organization earmarks for investment in public improvements in specific locations back home, the municipal, state and federal governments contribute another dollar. Gradually, many municipios are paving their plazas, building sidewalks, refurbishing the churches, adding bathrooms to primary schools, etc. This program can be exported and other countries are discussing its implementation.

The emergence of these remittance economies is a function of emigration patterns that attest to the failures and limitations of the capitalist development model. Near monopoly MTOs (e.g. Western Union and Money Gram) dominated the early phase, but the profits to be made attracted many new players, including regional companies and most recently, commercial banks and credit unions. Workers deliver cash to a MTO receiving window, often in franchises located in small businesses and storefronts in migrant urban neighborhoods or small towns next to labor intensive industries (furniture, poultry and meat packing, fruit and vegetable farms). The licensed MTO moves the funds via their electronic network, situating the remittance at the assigned location on the receiving end in the migrant’s home country. Often the remitter is unaware of the foreign exchange rate used (US dollars or Euros to his/her local currency), and MTOs have been sued for offering exchange rates well below the market value on the day of the transaction. In addition to service commissions, exchange rate “spreads” are a major component of MTOs’ bottom line.

In the United States, undocumented workers often use a fake Social Security identification card and number. Employers accept them at face value and send obligatory salary deductions to the Social Security Administration that deposits these funds in a special Earnings Suspense Fund (ESF). This account now receives over USD$7 billion a year, a significant sum that will never be reclaimed by workers in the future. The ESF is a de facto migrant subsidy to the US social security capital budget. It remains an open question if this amount equals or is less than the value of social services non-tax paying migrants receive at the state and local levels.

This pattern of massive remittance transfers can be more transparent and cost efficient while leveraging resources for migrant families and organizations committed to growth back home. Information technology can substantially reduce remittance transfer costs and improve transparency if both financial and telecommunications regulatory reforms were in place. Experts in the field admit that commissions and exchange rate spreads totaling 2.5% of the amount sent home allows for a healthy profit for MTOs. Commercial and financial elites, both in the North and the South, at present profiting from the poor, are probably not going to willfully innovate in this fashion. Accelerating the citizenship process and then, mobilizing former migrant voter turnout may lead to immigration policy reforms in the North. Simultaneously, migrant organizations need to continue to fight for their rights, services’ access, job safety, and civic respect in the framework of each respective national "guest worker" policy. Also, there is immense potential in using the power that can be derived from the aggregated sums of small proportions of remittances to bring pressure to bear on political elites in the home countries. This is beginning to happen in Mesoamerica where returning migrants manage collective remittances, run for public office, win, often reconfigure local priorities and lobby for reforms at other levels. The power of leveraging this amount of money via political lobbying and policy reform will have impacts both in the North and South.

Solution: 

Non-profit foundations working with migrant organizations could set up alternative networks of cost plus transfer mechanisms and otherwise protect remittance transactions while lowering costs still more. Stored value cards will play a strategic role in this process. Voice over Internet Protocol free or low cost phone calls will contribute to lower communications costs, a significant aspect of each migration circuit. International financial institutions could offer matching funds for specific investments back home. There is room for innovation and experimentation for migrant organizations and their supporting transnational communities. Emerging remittance economies may reconfigure local politics over time.

Verbiage for pattern card: 

People leave poor countries in search of jobs. Village cultures and families have adapted to this and to the significant sums of money sent home. Information technology innovation can reduce remittance transfer costs and improve transparency. Financial institutions could offer matching funds for investments while non-profit foundations working with migrant groups could set up alternative transfer networks.

Pattern status: 
Released

Transaction Tax

Pattern ID: 
590
Pattern number within this pattern set: 
72
Burl Humana
Version: 
2
Problem: 

Transaction taxes have been proposed on both international and national levels as a development tool to help groups of people with less financial strength. An international cash transaction tax could help the global good by raising substantial funds to support the Millennium Development Goals set by the United Nations. This tax also has the potential of stemming damaging speculative attacks on the currencies of middle-income developing countries aiding in their financial stability. National transaction taxes have also been suggested to create even handedness and fairness by allowing the wealthy to carry the larger share of the tax burden.

Context: 

The implementation of transaction taxes are seen as a way to broaden the tax base by the collection of tax on the voluntary exchange of money that is not currently taxed. Primary examples of this are the purchase and sale of stocks, bonds, and foreign exchange transactions. Transaction taxes have been proposed on both national and international levels for various reasons.

Discussion: 

Many support the idea of an international currency transaction tax (ICTT) on voluntary currency transactions as an innovative financing tool to raise money for international development. One of the most urgent local problems that needs to be addressed is starvation in the sub-Sahara region of Africa, though The United Nations has defined several areas of need around the world with the Millennium Development Goals (MDG’s). "The MDG's are as follows: Eradicate extreme poverty and hunger, achieve universal primary education; promote gender equality and empower women; reduce child mortality; improve maternal health; combat HIV/Aids, malaria and other diseases; ensure environmental sustainability; and, develop a global partnership for development." (Spratt 2005) The G8 have also pledged money for the achievement of the MDG's by the year 2015. Whether the G8 money becomes a reality or not, there is still a huge need for funding to help implement these important goals.

The idea of a transaction tax has been around for a long time and was presented in London in 1936 by James Maynard Keating. However, a transaction tax is commonly known as a Tobin Tax, named after Nobel laureate James Tobin. In 1970 James Tobin recommended the use of a transaction tax to discourage speculation in the foreign exchange (FX) market. Reducing speculation has the expected result of lowering market volatility. This volatility can be very damaging to developing countries when their currencies are unstable. In this way the transaction tax has a second development function in bringing mid-income countries in line with underlying fundamentals that promote long term investment in their country. India has already implemented its own national transaction tax on securities trades as a means to simplify the tax regime and to reduce speculation in Indian financial markets.

Even in wealthier nations like the USA the idea of instituting a transaction tax is floated as a means to broaden the tax base, delete the marginal tax, and overhaul a complex tax system. This type of national transaction tax allows the wealthy to carry a larger share of the tax burden based on their easy access to financial markets and the less fortunate to carry a smaller burden in relation to their lower income and assets.

There are many critics of the Tobin tax. Some economists say the reduction of speculation also means the reduction of liquidity which can have its own damaging effects. Other economists have produced studies to show that curbing speculation does not reduce currency volatility. Often critics are those who would be most effected by paying the new tax and their criticisms feed their own selfish interests. However, there are many around the world, including wealthy people who would be affected by the tax, that like the charitable development that could be funded by this type of financing.

New technology and communications systems along with the internet make it possible to collect a transaction tax with efficiency and make avoidance extremely difficult. Electronic technology of the bank clearing system already in place could be digitally fitted with a financial equivalent of the EZ pass that is now used to speed traffic through toll booths on highways. International payment and collection systems like the CLS (continuously linked settlement) Bank already link automated domestic LVPS (large value payment systems) making the collection of a transaction tax a realistic idea.

Solution: 

By allowing a transaction tax at either a national or international level, disparities between the rich and poor can be mitigated to some degree. The poor won't bare an over proportionate amount of tax in relation to their incomes. Needs of people in developing countries can be served by taxes reaped from the wealthiest who perform large national or international transactions. Financial markets can also be strengthened in developing countries creating a win win situtation.

Verbiage for pattern card: 

An international Transaction Tax could help the global good by raising substantial funds to support the Millennium Development Goals set by the UN. New information and communications technology would make it possible to collect tax efficiently and make avoidance difficult. Disparities between rich and poor could be reduced and the poor would bear a smaller tax burden relative to their incomes.

Pattern status: 
Released

Participatory Budgeting

Pattern ID: 
471
Pattern number within this pattern set: 
71
Andrew Gordon
University of Washington Evans School
Chris Halaska
Social Design
Version: 
2
Problem: 

Developing a budget is a task often left to financial "experts" even though the decisions that result from the budget-making process impact everyone, and the ideas that inform budget decisions often are improved by the experience and insights of a wide range of individuals. Budget development is in fact a "political" act, with "winners" and "losers" most of whom never participate in the process.

Context: 

Properly understood, budgets and the budget development process are tools through which social values are expressed and manifested in useful public activity. This pattern explains the importance of budgeting and encourages participation in all stages of budget development. Public budgeting connects to several other patterns. For example: participating in the creation of budgets is an ideal way to foster Civic Intelligence (1); joint budget development helps create Shared Vision (9); public budgeting via online tools is an example of Using Collaborative Technologies for Civic Accountability (257); and understanding budgets is one aspect of Power Research (128).

Discussion: 

A fundamental step in the life of any organization is the design of a budget. The decisions which are made early in the process (e.g., What is to be budgeted for? What are the sources of income? Who is to be paid? What are the categories of effort which are highly compensated and what effort is to be considered voluntary?) often set core parameters for the future, and impact not only the ways in which time and money are spent, but also the values and reputation of the organization, and even its soul.

But budgeting is often treated as a "technical" process which should be handled by experts rather than as a political activity in which many people should be invited and encouraged to participate. One way in which budgets can be more easily discussed publicly is to use online tools to disseminate budget information, host public discussions, and create sample budget variations -- though from our experience, we believe this should be coupled with face-to-face discussions whenever possible.

The best-known example of participatory budgeting is found in Porto Alegre, Brasil, where community residents (now numbering in the thousands) have cooperated since 1989 in annual deliberations about the allocation of a portion of the municipal budget. Poor citizens are vastly more engaged in this process than is typical in budgeting processes, and increasing proportions of the city's revenue have been directed towards improving the most impoverished parts of Porto Alegre. While there is some disagreement over how much of this outcome to attribute to the participatory budgeting process, there is no doubt about the increased sensitivity of all citizens to the importance of budgeting decisions. In June, 1996, the United Nations declared the "popular administration" of Porto Alegre as one of forth urban innovations at the Second Conference on Human Settlements.

Various related experiments in participatory budgeting have taken place on several continents since Porto Alegre, typically fine-tuned to local circumstances, with an evolving set of principles promoting conditions that enhance the effectiveness of the process.

Several important attempts at involving typically excluded citizens in the budget allocation process have occurred in the U.S. -- often during progressive periods. Two of the most significant were the Affirmative Neighborhood Information Program during Mayor Harold Washington's tenure in Chicago (Kretzmann, 1992), which failed to survive successor administrations; and the Seattle Public Schools multi-year experiment in decentralized, "school-based" budgeting, supported by an online budgeting tool (Halaska, 2000).

In the Seattle experiment, a vastly increased proportion of district resources was redistributed from the central administrative offices to individual schools. School principals were encouraged to engage in a public budgeting process where trade-offs (e.g. reduced class size vs after-school music programs) were actively debated -- both in public meetings and online. The process was messy because "democracy is messy" and was controversial at every stage, in part because it surfaced hidden assumptions about core values in public education. Some participants believed that this process had the potential to provoke a fundamental rethinking of the purposes of the education process itself.

Key findings from the Chicago and Seattle experiments align with the principles of Porto Alegre and elsewhere. For example, it is important that significantly different approaches to budgeting such as these become so embedded that they cannot readily be set aside by later regimes. Equally critical is that traditional budget staff be convinced about the importance of participatory budgeting. While philosophical and political discussions about larger scale budget issues can be done without technical assistance, detailed information about current costs and funding formulas typically reside with budget staff. Without their support, key budget information can be difficult to obtain. Moreover, while the ideology of participatory budgeting has wide appeal, critical studies should be undertaken to determine under what circumstances participatory strategies have lasting effects and whether, in the case of participatory budgeting for example, systemic changes such as in the labor market must occur for poorer citizens to benefit from these new strategies in the long run.

Solution: 

Budgets for organizations in the public sphere should be developed openly and inclusively, in public meetings and using publicly accessible online tools. Budget assumptions should be discussed, and rethinking of assumptions, priorities, and allocations should be encouraged, no matter how far they depart from current practice. At every stage, the results of the process should be made public for feedback and refinement. Attention should be paid to what has been learned from experience (for example, about the wisdom of convincing traditional budget staff of the utility of public budgeting), and studies of the long-range impact of participatory budgeting are essential.

Verbiage for pattern card: 

Budget development is often thought of as a dry, technical task, best left to "experts." But budgets are critical tools through which social values are expressed. Developing a budget, with its criteria and categories, is a "political" act. Participatory Budgeting helps to bring in people who generally don't participate in the process. There are now many successful examples in which whole communities play substantial roles in the budgeting process.

Pattern status: 
Released
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