research for action

Currently, technology is creating opportunities for people to use their home or nearby library branch or community center to find out about, initiate or respond to court or other law related needs, obligations or requirements, communicate and exchange documents with their legal service provider or others in or associated with the legal system less expensively, using less time and effort, without having to travel to a central city, and with less time away from work or other necessary resources. This can be especially important for the elderly, persons with disabilities, persons with limited financial means, and those who can’t afford to miss time from work for reasons of financial need or jeopardizing their employment. Similarly, a person with limited mobility or hearing may be able to get information electronically about his or her rights as a tenant; a victim of domestic violence can learn on the Internet what she can do and in fact be able to start the legal process of protecting herself. The courts and other parts of the justice system can operate more productively and less expensively, making court and legal records and information more readily available, and receive filings, fees, documents and information, all electronically.

However, the means of using these very possibilities also create the risk of worsening old barriers or erecting new barriers to access, causing greater disparities. While the opportunities described above seem positive, these innovations assume access to a computer, reasonable proficiency at using them and their necessary software programs, reading capability, fluency in English and sufficient phone or cable and electricity availability and capacity at affordable cost to support sufficient connections and streams of information and interactivity. Without all of that, those who have the tools and means, the proficiency and the necessary infrastructure available get further ahead, and those without fall further behind in having the justice system work for them. The lack of equality gets greater, not less.

On December 4, 2004, the Washington State Supreme Court became the first court in the United States, perhaps the world, to formally adopt by Court Order, a set of authoritative principles to guide the use of technology in its justice system. The stated purpose was to ensure that the planning, design, development, implementation and use of new technologies and the management of existing technologies by the justice system and associated organizations protects and advances the fundamental right of equal access to justice. Over a three-and-a-half year period, the Washington State Access to Justice Board drew on the input and involvement of a diverse group of approximately 200 people and organizations from a variety of disciplines and backgrounds to develop formal Access to Justice Technology Principles to serve as the practical operating norm for justice system organizations and entities throughout the state.

The Access to Justice Technology Principles broadly define access to justice as the meaningful opportunity to: (1) assert a claim or defense and to create, enforce, modify, or discharge a legal obligation in any forum; (2) acquire the procedural or other information necessary to improve the likelihood of a just result; (3) participate in the conduct of proceedings as a witness or juror; and (4) acquire information about the activities of courts or other dispute resolution bodies. Access to justice, moreover, must include timeliness, affordability and transparency.

Briefly paraphrased, the six Access to Justice Technology Principles are:

1. Requirement of access to justice: Introduction of technology or changes in the use of technology must not reduce access or participation and, whenever possible, shall advance such access and participation;

2. Technology and just results: The justice system shall use and advance technology to achieve the objective of a just process by impartial and well-informed decision makers and reject, minimize, or modify any use that reduces the likelihood of achieving that objective;

3. Openness and privacy: Technology should be designed to meet the dual responsibilities of the justice system of being open to the public and protecting personal privacy;

4. Assuring a neutral forum: All appropriate means shall be used to ensure the existence of neutral, accessible, and transparent forums which are compatible with new technologies

5. Maximizing public awareness and use: The justice system should promote ongoing public knowledge and understanding of the tools afforded by technology to access justice

6. Best practices: Those governed by these principles shall utilize “best practices” procedures or standards to guide the use of technology so as to protect and enhance access to justice and promote equality of access and fairness.

A broad-based interdisciplinary implementation strategy group then developed a set of practical strategies and initiatives to transform the principles from the words of a court-ordered statement of vision into a pervasive operational reality through the state justice system. Once the principles are truly institutionalized in justice organizations, then, as a matter of ordinary routine, the design for every new technology project would incorporate accessibility and usability and increase transparency of and information about the justice system for all users, especially those who are or may be excluded or underserved as well as those experiencing any barrier to accessing justice system services. Essential actions include: (1) Development and maintenance of a Web-based Resource Bank; (2) Initial and ongoing communication to and training for justice system and associated agencies about the ATJ Technology Principles and available resources for implementation; (3) Demonstration projects; (4) Public awareness and usable information. Additional requirements address policy-level governance and guidance as well as ensuring the continuing relevance, effectiveness and use of the Principles over time.

A rich, dynamic universe of public thinking helps to ensure that all sides in public matters will be taken into consideration thus promoting social — as well as economic — innovation. A paucity of diversity doesn't just jeopardize societal innovation however. It becomes a threat to democracy itself. When media diversity is too low, public opinion is less likely to provide the oversight that democratic societies require and is more likely to be engaged in public affairs and less willing to entertain new ideas.

Ben Bagdikian is generally credited with the sounding of the alarm on media concentration in the U.S. His book, The Media Monopoly (1983) revealed the disturbing fact that 50 corporations owned the majority of US media companies and this trend towards concentration was continuing. That trend has continued unabated for the 20 or so years since the original publication and now five corporations own approximately the same percentage of media output in the U.S as the 50 did in 1983. Today media corporations argue that when a company is able to monopolize a market, they can provide a more diverse array of cultures and voices than if that media landscape was broken into independently owned outlets. To use radio as a simple example, executives claim that when a corporation owns the majority of a market, the number of different formats increases dramatically. While it may be true that different formats increase, it's doubtfuil that this reflects an increased diversity of opinion. Many media corporations use the opportunity to record one radio show which they then rebroadcast from all of their other stations with similar formats, sometimes "localizing" the show with a few references (pronounced correctly hopefully).

A lack of media diversity invariably means media concentration and media concentration exacerbates problems of media homogeneity. The problem of media concentration extends beyond mere banality; it represents a major threat to the ability of citizens to act conscientiously and to govern themselves as democracy requires. Media concentration brings power above and beyond what mere information provision would demand; illegitimate political and economic power invariably comes with the territory and the nearly inevitable cozy connection with political elites leads to a self-perpetuating cycle that is extremely difficult to break. When media concentration reaches certain levels, it then can keep an issue out of the public eye and, hence, off the public agenda. An important and relevant point of fact is the virtual blackout on stories involving media consolidation over the past two decades. Intense media concentration also allows companies to more easily work with government to pass legislation in its favor, notably overturning laws that combat media concentration; and not stepping on government toes because of possible retribution. It may already be too late. As Bagdikian notes, "Corporate news media and business-oriented governments have made common cause."

The U.S. is not the only victim of media monopolization: Conrad Black in the U.K. and Canada, Silvio Berlusconi in Italy, and Rupert Murdoch in Australia (and, now, after a special act of congress, in the U.S. as well) [more?] and many others are huge players in national markets while global media consolidation is now proceeding ahead in increasingly troubling ways.

In the 1990s, when use of the Internet was beginning to explode into the among the general population — or, more accurately, of people who are relatively well-off economically, especially those who live in countries that are relatively well-off economically — some of the digerati were quite eager to dismiss any protestations over media monopolization in the "smokestack" (i.e. non-Internet-based) media industries that included broadcast, print and others. They reasoned that the inherent nature of the Internet made it more-or-less immune to human tinkering, in contrast to humankind's inventions. Not only was it inalterable but it would soon prove the obsolescence of the old-fashioned media and, at the same time, provide diversity of viewpoint despite corporate or government efforts. Within several years of the Internet's inception it has become incredibly commercial and now, 10 or 15 years later, a mere handful of sites accounts for half the number of sites first seen as their web browser is invoked. This is not to say that the Internet is not important. It's absolutely critical as millions upon millions of political actions initiated by civil society has demonstrated. And it's absolutely clear that citizen activism will be indispensable to prevent control from being seized gradually or not-so-gradually by corporate and/or government bodies. It's also clear that older forms of media should be not abandoned to corporate entities &mdash even if you believe that the Internet will put them all of business anyway!

Our media and information systems do not exist in a sealed bubble independent of the capitalist structure. Because you must either own or hold stakes in a news or entertainment company to have any semblance of control over its content, the rich control our news and entertainment. While community-operated media does exist in nearly every city, its saturation and distribution into the communities is extremely low because of financial restrictions. The news and entertainment offered by these resources are vastly diverse from the corporate-owned outlets, often representing conflicting accounts and stories. Because the conflicting programming often represents the viewpoints of a different social class than of that which owns the corporations, this programming rarely makes it into the mass media. The corporate owners claim they can provide an adequate diversity of community voice, when in truth the diversity they provide is severely limited by their moneyed interests.

People can get involved in the struggle in many ways. One of the most direct ways is to create and support independent media. This not only means developing videos, comics, zines, blogs, etc. with alterative points-of-view, it means developing funding and distribution approaches, and fighting for representation within the political system. For while it may be true that globalization and new communication technologies change the rules of the game, there are still likely to be rules and for this reason civil society must be vigilant: changes in protocols, domain name registry, domain servers, etc. etc. can have vast repercussions.

One of the most effective approaches, however, remains the development of public interest policy that promotes media diversity. Although critics of this approach are likely to scoff at its quaint, "smokestack" modus operandi, governments in democratic societies have an obligation to support democratic systems and the democratic experiment may be terminated earlier than anticipated by its original proponents if they fail in this duty.

The policies that governments can enact fall into two broad categories: those that limit the enclosure by the big corporations into various regions or "markets" and those that promote media diversity by promoting alternatives to corporate mono-cultures such as government subsidies or tax breaks to independent media or specific set-asides for radio or television spectra, etc. Media diversity represents both a desired state for the media environment and an absence of concentrated ownership of media. For that reason people need to fight for both: media diversity and diversity of media ownership.

At its most basic level, "Transparency" is "the quality of being able to be seen through." When used in a social context it means "easily detected, understood: obvious, evident." To exhibit transparency means that the reality of how things actually work is not occluded by false or misleading layers of artifice. Transparency thus helps shed light on corrupt practices that thrive on secrecy.

At a time when concern is mounting over the seemingly overwhelming range of problems facing our world, the principle and initiatives of transparency advocates are gaining momentum and significant interest within a broadening global discourse. While rights to privacy and protection are critical benchmarks in evaluating the relative health of a democracy, deterrents and penalties to corruption are essential if efforts designed to invigorate social justice are to become more successful.

It turns out that the relatively simple approach of making transactions — both monetarily and information-based — of the powerful visible has the desired effect of discouraging corruption and encouraging good works. Learning about corruption is a first step towards rooting it out — but it's only the initial step. Rooting out corruption is often a long, frustrating, thankless and sometimes dangerous enterprise. A corrupt court system, for example, is likely to free guilty people in certain instances, and non-corrupt judges may pay with their lives when they act to convict guilty people.

Niccolo Machiavelli introduced the familiar social equation, "Power corrupts, absolute power corrupts absolutely" that asserts that corruption is an inevitable consequence of power, and that the greater the power - the greater the resultant corruption. Machiavelli's perspective reminds us why citizens are naturally suspicious, for example, of secret meetings between government officials and corporate executives. For example, when Bush administration officials met behind closed doors with executives from the world's biggest energy corporations to discuss U.S. energy policy.

In truth, Machiavelli's wisdom provides governments with ample incentive for making such meetings more open or "transparent." Corruption is not intrinsically the province of one political party or another. It does thrive, however, in situations where secrecy and fear are prevalent. The Enron and WorldCom scandals certainly provided lessons that were largely responsible for the whistleblower protection provisions of the "Sarbanes-Oxley Act" in the U.S.

On the international front, groups that adopt transparency as a prerequisite to their work while providing expert advice, include IISD (International Institute for Sustainable Development), whose model "Multilateral Agreement on Investment for Sustainable Development" brought the convention of sustainability to influence within OECD (Organization for Economic Co-Operation and Development) — by helping design both legal and policy instruments on foreign investment.

While numerous projects and symposia have focused on transparency, two relatively recent events are especially relevant to this pattern's "big picture" at a most sensitive time in human history. They are the United Nations Convention against Corruption (UNCAC) and the ongoing, USC (Union of Concerned Scientists) Transparency Project (2000-2001) that has been working for over a decade to foster the "intellectual and institutional capacity to increase transparency through participation in international arms control negotiations".

The Transparency pattern is very general and can be applied in various cultures and in various situations that include the following:

• Disaster aid and reconstruction, such as that related to the Southeast Asian tsunami
• Decisions about what articles to run in newspapers or on television news shows
• Source of funding for columnists
• Decisions about corporate executive salaries and severance packages
• Inspectors of new construction, fish harvests, food quality, tax returns
• Building permits and other land-use decisions
• "Revolving door" between executives in weapons corporations and government officials who buy from them
• Lobbying government officials (versus bribes for legislative support)
• Welfare systems
• Judicial systems
• Money laundering, or support or opposition to banking transparency legislation
• Attendance at government meetings by corporate executives to decide policies where they are the direct beneficiaries

One of the greatest strengths of transparency as a social pattern can be found in its inclusiveness. Highlighting this point are grassroots activists who are elevating public awareness and forming alliances with many types of people and groups. As a result the 'practice of transparency' is becoming a model of increasingly influence.

For instance, in 1999 the Poder Ciudadano (Citizen Power) an NGO group based in Argentina "negotiated an integrity pact with the city government of Buenos Aires", to monitor a 1.2 billion dollar subway construction project to "root out corruption". Across political, economic, industrial, scientific, legal, and civic sectors numerous reform initiatives are being coordinated providing benchmarks for accountability and success that are being applauded. These evolving strategies have resulted in a holistic "integrity approach" towards waging a unified struggle against corruption. The resulting 'victories' provide a great ray of hope for countries and peoples ravaged by decades — or centuries — of tyranny. Hence, 'transparency' is now poised to have a greater and greater influence on enforcing Civil Society values over time.

Transparency International was launched by people who shared a "common experience of having witnessed first hand the devastating effects of cross-border corruption" and is now providing leadership in the battle against corruption worldwide. Over the years Transparency International has developed a wide range of useful tools and information resources. These include:

• TI Corruption Perceptions Index (CPI), the best known of TI's tools. It has been credited with putting the issue of corruption on the international policy agenda. The CPI ranks more than 150 countries in terms of perceived levels of corruption, as determined by expert assessments and opinion surveys.
• Global Corruption Barometer: A survey that assesses general public attitudes toward and experience of corruption in dozens of countries around the world.
• Global Corruption Report: 2006 focuses on the health sector, where lack of integrity can be a matter of life and death.
• TI Integrity Pact (IP): A tool aimed at preventing corruption in public contracting; consisting of a process that includes an agreement between a government department (at the federal, national or local level) and all bidders for a public contract. The IP also introduces a monitoring system that provides for independent oversight and accountability.
• TI Bribe Payers Surveys: Annual tool that evaluates the supply side of corruption - the propensity of firms from industrialized countries to bribe abroad.
• Business Principles: This comprehensive reference aims to provide a practical tool to which companies can look for a comprehensive reference to good practice to counter bribery. Designed as a starting point for businesses to develop their own anti-bribery systems or as a benchmark.
• TI Integrity Pact (IP) is a tool aimed at preventing corruption in public contracting.

Transparency is fundamental to the evolution of a just and humane civil society. Focusing on transparency should help thwart corruption at the root(s) and help create new solutions to age-old problems stemming from greed, fear, anger and stupidity.

A concentrated effort to foster visibility is fundamental for the success of this project. Humanity has much to learn from the many tangible gains and policy shifts that are taking effect. As stated at the beginning of this pattern, corruption in its various guises can deprive whole societies of opportunity and a sense of well-being. This reality beckons us to develop constructive innovations that stand at the vortex of change. If we are successful, this work holds the promise of “giving new life” to the testimony and values of peace, justice and solidarity for generations to come.

According to Michael Linton, "Money is really just an immaterial measure, like an inch, or a gallon, a pound, or degree. While there is certainly a limit on real resources -- only so many tons of wheat, only so many feet of material, only so many hours in the day -- there need never be a shortage of measure. (No, you can’t use any inches today, there aren’t any around, they are all being used somewhere else.) Yet this is precisely the situation in which we persist regarding money. Money is, for the most part, merely a symbol, accepted to be valuable generally throughout the society that uses it. Why should we ever be short of symbols to keep account of how we serve one another?" (Meeker-Lowry, 1995)

"The proper kind of money used in the right circumstances is a liberating tool that can allow the fuller expression of human creativity. Money has not lived up to its potential as a liberator because it has been perverted by the monopolization of its creation and by politically manipulating its distribution -- available to the favored few and scarce for everyone else."2 Creating community currencies may foster exchanges among people that need it most.

Conventional money is strictly regulated by central authorities at a federal level. Its regulated scarcity is a major source of powerful economic policy (i.e..raising interest rates to curb inflation) that plays on the rules of capitalist competition. Community currencies, on the other hand, are designed to counterweight scarcity by promoting exchanges founded on cooperation or collaboration. The emergence of new information and communication technologies has promoted numerous local projects that use “open source money” or “collaborative money”. Both “conventional” money and “community” currencies, however, rest on the same foundation, that is, confidence in the agreed on rules of production and supply of monetary and financial instruments (credits, loans, time sharing, etc.). Both are “conventions” designed and operated by living human communities.

Community currencies may also be qualitative rather than quantitative, so that the “purchasing power” of the currency takes advantage of specific ranges of skills and resources (child and social health care, environmental campaigns or edutainment projects), unlike the conventional economy which values certain skills and devalues or ignores others as effects of blind market forces. The move toward “community” currency is motivated by the desire to bridge the gap between what we earn and what we need to survive financially.

Local currencies are seen as a community-building tool. Communities may range from solidarity economies in slums and vulnerable social areas, to game players, to collectors or charity donors; spread throughout the entire world as digital networks promote new forms of community life. Community currencies not only prove a commitment to community building and to supporting what’s local but also may function as a path towards a greater experiential understanding of the role of economics and money in our daily lives. Any community can, in principle, design currencies backed by something, tangible or intangible, that the community agrees has collective value.

Hundreds of community currency models are at work these days. These are a few of the community currency reference sites - Bernard Lietaer,
http://en.wikipedia.org/wiki/Bernard_Lietaer; Resources for Community Currency Activists, http://www.communitycurrency.org/resources.html; Luca Fantacci, "Complementary Currencies: a Prospect on Money from a Retrospect on Premodern Practices", http://akira.arts.kuleuven.be/meijifin/node/52; Social Trade Organisation, http://www.strohalm.net/en/site.php; Open Money, http://www.thetransitioner.org/wiki/tiki-index.phppage=Open+Money+home+page.

ITHACA HOURS, where everyone’s honest hour of labor has the same dignity and LETS, Local Exchange Trading Systems are examples of such models. These two community currency models illustrate new forms of social and communicative practices that have a real impact on living structures at a local level.

The ITHACA HOURS system was created in 1991 by Paul Glover, a community economist and ecological designer. With ITHACA HOURS, each HOUR is equivalent to $10.00 because that’s the approximate average hourly wage in Tompkins County, Ithaca, New York. Participants are able to use HOURS for rent, plumbing, carpentry, car repair, chiropractic, food (two large locally-owned grocery stores as well as farmer’s market vendors accept them), firewood, childcare, and numerous other goods and services. Some movie theaters accept HOURS as well as bowling alleys and the local Ben & Jerry’s. (Meeker-Lowry, 1995)

The LETS model was created on Vancouver Island, British Columbia, Canada, as a self contained network in which members buy and sell services to other members and are paid in the LETS currency. Every member has an individual account which records their debit or credit. Members do not "owe" the person or business providing the service, instead their debt is to the LETS system, and their debt is thus socialized.( James DeFilippus, 2004)

"Currencies are powerful carriers of feedback information, and potent triggers of adjustments, but on their own terms. (Jacobs, 1984) “A national currency registers, above all, consolidated information on a nation’s international trade." (Jacobs, 1984) National dollars tend to flow out of local communities where they are needed the most to those who already control large pools of wealth like banks and corporations. Community currency is also a tool that can help revitalize local economies by encouraging wealth to stay within a community rather than flowing out. It provides valuable information about the community’s balance of trade and collective values. (Meeker-Lowry, 1995)

People who are time-rich and cash poor can be socially and economically productive without necessarily using only national or international, centrally regulated money. If community currencies can also be used in conjunctions with national currency their use does not have to become an all or nothing proposition, thus leading to the notion of “complementary” currencies.

Local currencies empower their members to improve their circumstances and environment while protecting the general community from the negative influences of other capital flows. This gives the community more control over investments and allows the poor to become emancipated beings in the economic choices and conditions that affect their daily lives. Local currency systems offer the opportunity of transforming labor power or working time into local purchasing power. (Meeker-Lowry, 1995)

While the socio-technical nature of online communities is manifest and a massive volume of literature on online communities now deals with topics such as their sociological aspects and organizational impacts as well as the role they can play is a variety of contexts (within organizations as well as in the society), much less attention has been paid to technological issues. Actually, otherwise satisfactory sociological analysis and identification of general requirements technologies already available - for instance, usability studies (cf. Preece, 2000) -- do not provide clear hints for software developers.

Etienne Wenger has probably advanced the most relevant attempt to identify an appropriate technological platform for the features online communities should provide. In his extensive survey (Wenger, 2001), now revised and updated (http://www.technologyforcommunities.com), Wenger identifies a set of critical factors for the success of a community of practice (CoP) and the technological implications for supportive tools in terms of a list of features (73 items) that an online community environment should have if it wants to satisfy its members’ needs.

Inspired by Wenger’s work, and through an analysis of software used for managing virtual community (PhpBB, PhpNuke) and community networks (such as FreePort and CSuite) as well as our direct experience of managing several online communities (first of all community networks which constitute our basic competence, De Cindio et al, 2004) with different software, we have worked out a higher-level classification of the macro-functionalities a Online Community Services Engine should provide, which is:

• homogeneous, since each macro-functionality is at the same level of abstraction as the others;
• complete, since the seven macro-functionalities capture the essentials elements of a fully featured online community service engine;
• general enough to be applied to any kind of online community, that is, communities of practice, community networks, communities of interests, learning communities, etc.

The result is the following list of macro-functionalities an online community service engine should provide:

1. Users Management characterizes community members and provides differing and personalized views. Allows discriminating levels of access to community resources. This group of functions includes member directories, access rights, profiles, etc.
2. Communication and dialog include all the typical synchronous and asynchronous communication tools such as email, discussion boards, blogs, private messages, chats, etc.
3. Information and publishing allow community members to manage content for publishing as with a standard content management system (CMS), but - which we believe essential in an Online Community Services Engine - an effective integration with the communication and dialog dimension (Benini et al, 2005).
4. Community awareness gives members the sense of belonging to a community that is characterized by rules, roles, history, customs, etc. Examples of these features are: presence awareness (knowing who is online), reputation and ranking, personal history, subscriptions, distinctive look and feel.
5. Calendaring includes features for storing personal or community events or appointments by date, together with reminders features and the possibility of sharing calendars among members based on access rights.
6. Workgroup support features. These features are based on the ability to restrict member access to community resources like forums, upload file areas, calendars, etc.
7. Monitoring and statistics, i.e., features for keeping track of access, the number of posts, liveliness of forums, moderators reliability, etc.; to trace the “health” indicators of the community.

Beside these general-purpose macro-functionalities, an Online Community Services Engine should be able to be integrated with modules that offer features relevant for any specific type of community. For example teaching modules for learning communities, or deliberation facilities for civic and community networks.

To facilitate the integration of basic functionalities with dedicated features necessary to support specific types of communities, the Online Community Services Engine:

• must have an overall modular architecture for integrating functionalities that were not built-in;
• must include a User Management component capable of supplying authentication and authorization services to external add-on components or tools (while most of the user management components of the software used to implement online communities - e.g. PHPNuke - do not accept authentication requests from external modules);

Both these requirements have the effect of opening the Online Community Services Engine through standard protocols, thereby facilitating cross-community communication. For the same reason, the Online Community Services Engine should include features such as RSS feeds which enhance information exchange.

All these functionalities are possible if the Online Community Services Engine is implemented on standard “base-technologies,” such as the Lightweight Directory Access Protocol (LDAP) to handle authentication and authorization and Web services for providing standard interoperability among modules.

It is interesting that community networks are frequently referred to as technological artefacts (Wikipedia, 2006) and appear to be understood in terms of the connectivity they give to ICT rather than the links they facilitate within communities. Yet in his seminal text on the emergence of ‘new’, i.e. ICT based, community networks, Schuler explains how the term ‘community networks’ was a sociological concept – that referred to community communication patterns and relationships (1996) – long before the emergence of the community bulletin boards of the late 1970s (Morino, 1994), i.e. the forerunners for the web-based community networks of the 1990s onwards (Kubicek & Wagner, 1998).

Establishing what lies at the heart of community networking, i.e. the purpose and nature of the relationships within communities and the processes of communication, is central to understanding community. Generating knowledge of what shapes and energizes community life by making connections and interacting with people of diverse values and belief systems is pivotal to developing effective community networks. In this respect the effectiveness of community networks is understood in terms of how they support and sustain community communications, relationships and activities.

An example of how knowledge of community networking in its broadest sense can be generated and how this knowledge might inform the development of community networks is illustrated by the Community Network Analysis (CNA) project in the Poets Corner community of Brighton and Hove, UK. Early in the project a community profile (Hawtin, Hughes & Percy-Smith, 1994) was conducted to develop a picture of community assets, community needs and community relationships. Interestingly, the 104 groups, clubs, associations, centres, organisations, etc often interpret their shared social environment in different ways. Acknowledging the existence of such diversity is a central part of beginning to understand and work with it as a source of community strength rather than community threat.

Analysis of the community infrastructure reveals 8 main clusters of groups, clubs, etc and 4 smaller clusters. These clusters, or affiliation networks, are organised by a parent organisation, e.g. community associations and places of worship. Affiliation appears to be based around organisational support mechanisms and the availability of physical space. A number of isolated nodes or didactic networks were also identified, e.g. the two schools are exemplars of a didactic network, although both are keen to develop stronger ties within the community.

‘Informal’ network structures in the community are altogether more open and dynamic than their ‘formal’ counterparts but are also transient in nature. Familial or friendship ties usually predominate and networking often occurs in public spaces, e.g. Stoneham Park, local pubs and coffee shops, or serendipitous street meetings. This agora ‘effect’ provides opportunity for knowledge exchange, comfort and mutually supportive transactions.

Informal social network exchanges tend to be self-organising and mutually reinforcing, falling into one of two categories. 1) Spontaneous, e.g. someone’s cat has gone missing and the neighbours organise a search of the locality; neighbours leave bags of good quality but unwanted clothes/toys on the door steps of families new to the area as a welcoming gesture; groups of people pop in to each other’s houses for coffee and a chat – reinforcing and developing social bonds. 2) Organised but with no formal membership, e.g. networks of baby-sitters and parents requiring ‘sitters’ evolve through the local grapevine; a curry club – where participants try new curry recipes is organised at irregular intervals by email; a book club – run along much the same lines as the curry club is organised by mobile phone; or key holder networks among neighbours in the same street – in which spare keys are cut and distributed among trusted neighbours.

Our study reveals that both network types play a significant role in developing relationships of trust and social cohesion in the community. The communication technologies that people feel comfortable with are increasingly being used to support both network links and exchanges. If community networks are to support the diversity of social realities in community then they must provide safe and welcoming spaces that encourage and facilitate participation and engagement. Enabling people to tell their stories and interact with one another in ways meaningful to them and in comfortable environments is central to effective community networking.

A prototype community communication space (CCS) being developed as part of the CNA project attempts to create such spaces. By working with the community to build both the context and the content for the CCS we have been asked to support video and audio podcasting, digital story-telling, digital art, poetry and music. Local communication forums are being established to support the face-to-face forums of community development/building activities. Blogs, wikis and other social software such as social networking applications are also being explored for potential community benefits.

The graphic , draws on Rogers’ diffusion of innovation theory (1995) to illustrate current stages of the CCS diffusion in Poets Corner.

Working from the centre outwards the first ring represents the Poets Corner Residents Society’s (PCRS) invitation to CNA, and the subsequent invitation from their executive committee to work in partnership with them to map and improve community communications. Much of this period was spent getting to know people in the community, building trust, raising awareness and supporting the activities of PCRS and other community groups. A group of enthusiastic project advocates emerged as CCS innovators. With their assistance the project became grounded in and supportive of community activities and needs.

Slowly but surely trust and respect developed between the partners. A number of community groups displayed interest in the project and began collaborating. The second ring shows early adopters within the community infrastructure. By this time, the project was participating in and supporting the planning and organisation of a second summer festival and family fun day. The third ring illustrates the resultant increased involvement from the community infrastructure and the beginning of some involvement from local residents. We describe this as second stage early adoption activity.

During the project the CNA partnership has been raising awareness of the potential of the CCS and interest within the community is on the increase. We are now in what Rogers’ would describe as the trial and evaluation phases of community assessment. Whether or not the CCS will be adopted, and can be sustained beyond the funding of the project will depend largely on the community themselves. The CNA team will continue to collaborate with the community, but our long term objective has always been to design and build a prototype CCS in participation with the community and to explore how the community will take ownership of and sustain that space.

The "glocal" dimension relates to specific areas of economic development models, such as local productive arrangements (LPAs), industrial and sectoral clusters (from the electronics district in Tokyo to software and IT-related hubs in Bangalore).

It is clear that the combination of local and global, concrete and universal, remote and present, material and immaterial, tangible and intangible are not clearly demarcated in the glocal development model. Other classic distinctions also become blurred, such as private, public, the "third sector" (or philanthropic) and academic or techno-scientific. Telecenters, public spaces in Third World countries that offer free access to the Web as well as other social and educational services are examples of new glocal development tools.

These ICT-enabled hubs of social and economic engineering also tend to create and design new social artifacts, thus opening opportunities for self-knowing, lifelong learning and employability.

Mediatic capitalism is a new regime of capital accumulation regulated by the value aggregation of knowledge-creating activities and the development of intangible assets (brands, consumer habits, technological standards and service-based value chains). This new form of capital accumulation has also led, for policy purposes, to the increasingly relevant clustering of creative industries. Telecenters can also play a role in the production of images (and self-representations) in peripheral regions of the world, given appropriate regulatory and techno-economic incentives and subsidies.

The term “mediatic” stresses not only the growing role of media (ICTs or information and communication technologies) but also the key function of intermediaries in the organization of production and distribution networks.

Infomediaries, regulators and knowledge-based business consortia and local informational clusters are examples of economic agents and institutions defined by their skills in the production and management of information, communication, knowledge and cultural networks in value chains, power dynamics and organizational structures.

This perspective requires new approaches to governance in the context of rapid globalization and emerging organizational semiotics and new forms of finance that value social, cultural and intellectual capital.

For the peripheral nation-states of the world system, a new threat emerges: there is a growing concern not only with gaps in technology and knowledge, but also with the emergence of a digital divide within developing societies. On the other hand, neo-illuminists preach about the creation of development opportunities led by new technologies (such as the infamous US$100 computer proposed by MIT´s Nicholas Negroponte).

Digital emancipation was proposed as a conceptual horizon for policy-making related to glocal development in December 2005 at the first international conference on digital emancipation, held in Brazil by the City of Knowledge at the University of São Paulo. Human development as emancipation definitely places the burden of action in the local dimension - stressing traditional and informal knowledge whenever possible, so that human development under mediatic capitalism can lead to sustainability, identity and civic intelligence. These characteristics have often been highlighted by development funding agencies, which are increasingly conscious of the rising importance of glocal economics for the appropriate design and implementation of development policies. Micro and nanoeconomics may in this context be more relevant than classic macro and microeconomics.

Durable assets in sustainable development can be summarized within four sections: natural capital (natural resource assets), reproducible capital (durable structures or equipment produced by human beings), human capital (the productive potential of human beings), and social capital (norms and institutions that influence the interactions among humans). The idea of durable assets is that they are capable of generating flows of goods and services (Rust, 1985).

Here is a simple list of some concrete examples of Durable Assets in which peoples can acquire to support their overall economic security:

• Automobiles
• Land for cultivation
• Computers
• Sewing Machines
• Tools
• Livestock

This list is by no means meant to be exhaustive but rather meant to illuminate the types of durable assets that can be acquired to provide peoples and families greater means of supporting their livelihoods, both in times of relative prosperity, as well as in those times that prove to be not so prosperous.

Overall, this pattern emphasizes both a focus (and approach) and concrete goal of engendering livelihood development for peoples left without the means to ensure their own survival. The foundation of a durable assets approach follows from the understandings that fully relying upon one's own labor can be problematic in regions in which the economy is vulnerable to dramatic transitions. By giving peoples the power of ownership over their own lives in the good times as well as the bad yet another layer of protection can be added to avoid situations of furthered "hardcore poverty".

For example, throughout South Asia there is a movement of development driven by the creation of women's Self-Help Groups. In these groups people collectively save in order to acquire loans or assets to acquire the tools to initiate income generating activities. Many start-up shops as seamstresses, or begin poultry farming, some go on to open small stores and others as in the case of the Graemeen Bank's cell phone program, provide cell service to local people. In each of these examples, a common thread is the tools used. The seamstress must posses a sewing machine to pursue her business, just as the poultry farmer needs the livestock and the land. The cell phone ladies in Bangladesh would not be if it weren't for their ownership of the cell phones they use to run their businesses; just as the fisher would go hungry without his tools, so too would farmer without his land, and taxi driver without her taxi.

This isn't meant to negate the role of creativity of individual or group creativity to generate income, but it the pattern highlights a useful view on how to facilitate the inherent creativity of people for pursuing livelihoods for themselves and their families.

However, as long as there exists any durable asset, it is capable of possessing monetary attributes and, therefore, of giving rise to the characteristic problems of a monetary economy (Keynes, 1936). Therefore this pattern could be perceived to reinforce oppressive or unfair economic systems. Yet, despite this issue the reality remains that over a billion people live in extreme poverty without the means to feed or protect their families in times of greater economic hardship; to ignore this fact based upon arguments against the current economic system is perhaps to make a bad situation worse, and only perpetuate socio-economic inequalities.

Young people are encountering peace education in a variety of modes: Volunteer lawyers in Washington and other states teach mediation in the public schools. Community groups working with teenagers in trouble teach “straight talk,” a system for engaging directly with potential critics. Families too, have a choice between authoritarian parental powers and developing their members' negotiation skills, although if children are to learn to negotiate, parents must really be willing to change in response to their child’s arguments.

Since peace and justice are intertwined, peace education requires also that the younger generations learn also about achieving justice. Addressing topics relating to economic, ethnic, class, religious and other injustices remains controversial in US public education, but many schools and colleges have begun to open discussion of these issues.

Japan makes a significant investment in peace education for the young, through a large network of museums and peace sites. Most school programs are focused in on peace as it relates to World War II and indeed some of the facilities Japan describes as peace museums, others might label war museums or memorials. Nonetheless, through the cities and citizens of Hiroshima and Nagasaki, Japan has been a world leader in reminding people of the urgent perils of nuclear weaponry.

Peace education and peace research are linked and in 1981, under the leadership of Sen. Matsunaga of Hawaii, the US government set up an Institute of Peace. Since the ending of the Cold War, when it became legitimate once again think more about peace, US universities have founded significant programs, including undergraduate studies at Hampshire College, and graduate programs at George Mason University and Antioch. Europe, too, has seen considerable investment in university level education in peace studies and Europeans seem more willing than Americans to take an assertive stance in favor of peace. One outstanding program in Britain is at Bradford University, another at Lancaster. Among international institutions, Vienna is host to the UNESCO supported European University Center for Peace Studies and the United Nations Peace University is centered in Costa Rica with affiliated institutions in Geneva and Toronto among other places.

Large scale, institutionalized settings for peace education are complemented by dozens of of smaller venues in temples and shrines, churches and mosques, in peace camps for youngsters from war zones, in anger management courses and other therapist communities, in contemplative practices and even in martial arts training. The right environment for peace education can be found to match almost any age, mood, and orientation.

Still, the agressive, competitive and vengeful energies in most societies are given precedence over the peaceful in the media, in business and commerce, in sports, in law and even in education.

This pattern links to Teaching to Transgress, Education and Values, Citizenship School,

Breast Cancer Action Nova Scotia's (BCANS http://www.bca.ns.ca) interactive site is the world's largest and oldest breast cancer discussion site, indeed one of the oldest medical mutual-help sites in existence, dating from 1996 when it was started by a volunteer. The site began a period of fast growth in 1998 and in 2002 was reported to have about 400 closely involved "regulars", a wider circle of people who drop in now and then, and an unknown number of lurkers, some of them long-term. Not only women but a few men with breast cancer post to this group, as well as husbands, sisters, brothers, mothers, fathers, and friends. Although the majority of users are American, with about one-fourth Canadian, the site also hosts visitors from all the other continents, notably a large and active contingent from Australia and New Zealand, numerous Europeans, and participants from Turkey, South Africa, India, Hong Kong, and elsewhere.

Participants in the website can give and receive:
• reassurance and caring;
• informal advice to cope with the myriad sub-acute problems that arise;
• encouragement to stick with medical treatment regimens;
• professional medical information, such as details of new clinical trials;
• support for questioning conventional medical wisdom;
• material goods such as cards, gifts, and funds.

The site also includes tributes to those who have died; a collection of links to specific breast cancer topics; and a glossary of more than 400 breast cancer-related terms.

Since its launch with a single discussion forum, an interactive calendar for local (Halifax, Nova Scotia) activities, and a mission statement, BCANS has grown into a community that has written books, given conference presentations, appeared on TV and radio, launched a fundraising arm, and formed numerous in-person friendships.

To account for the success of BCANS, Patricia Radin turned to social capital theory, which analyzes the elements of beneficial social networks. According to the literature, trust is at the heart of a "virtuous circle" of activity wherein people voluntarily help each other, receive benefits in return, and again reach out to provide assistance. Although social capital theory was developed by looking at networks of people working face-to-face in bounded situations, it appears applicable to any context where mutual assistance is being rendered, such as an online medical mutual-help group.

Some specific features of site design and operations help to move visitors progressively toward a state of greater trust and reciprocity.

• An alert webmistress fiercely protects the community from hurtful messages, spam, and exploitation, thus promoting a high level of trust and goodwill.
• As well as the main forum discussing breast cancer issues, there are now additional sub-forums: e.g. one to accommodate groups planning get-togethers and one to allow for the swapping of recipes, jokes, and so on.
• A "prayer chain" section is available for users to post spiritual messages.
• Chat rooms are open 24 hours a day, but particular times are specified when a ‘host’ will be available to welcome newcomers to the chat room.
• There are two ways for participants to post permanent self-introductions (including photos): by filing a profile, which is then automatically linked with each message; and by posting an autobiography in a password-protected section accessible only to others who have filed a "biog." Many personal friendships have been formed and some community members visit the discussions as often as three times a day.

These features allow new visitors to size up the costs/benefits of participation in a risk-free environment; it allows longer-term users to stage their level of self-disclosure; choose from many ways to contribute and receive from the group; and to take part in shared experiences, both virtual and face-to-face; and it gives the more established community members chances to develop personal relationships and initiate projects of mutual benefit.

This pattern is in memory of Patricia Radin who is the original author.